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The Importance of Positive Customer Experiences

Guest post by: Jill Tooley Gone are the days in which face-to-face transactions dominate the world of customer service; it’s no longer enough to center your approach on in-person interactions only. Now, in order to distinguish your brand from the masses, you have to sharpen your customer service skills both offline and online. I firmly […]

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The History of Social Networking Infographic

Garin Kilpatrick From email, to friendster, to myspace, and the current domination of the social media sphere by Facebook, social media has come a long way. Where will social media go next? Some say that Facebook may replace the inbox, but I personally doubt that such a replacement will happen any time soon. Google Buzz […]

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